Tagged: refunds

You Paid for a Specific Seat on a Flight. The Airline Changed It. Now What?

As far as modern air travel grievances go, involuntary seat swaps and downgrades are more of an annoyance than a trip destroyer. You still get to your destination, more often than not…

How to Complain to Hilton: Official Phone Numbers and More

Need to provide some feedback to Hilton about a recent stay at one of the hospitality behemoth's hotels or resorts?Below, we've gathered customer service phone numbers, online support…

How to Save Hundreds on Royal Caribbean's Packages and Excursions

In the 1970s and '80s, cruises became a booming vacation option by offering a more-or-less all-inclusive pricing structure. One fare covers room, board, and access to a roster of…

How to File a Complaint Against an Airline Using the U.S. Government's Updated System

The U.S. Department of Transportation says it has streamlined and modernized the process for consumers who want to submit complaints with the government against airlines or ticket…

Will Trump Undo the New DOT Rules Protecting Traveler Rights?

When Donald Trump nominated Sean Duffy for Secretary of Transportation last month, Airlines for America—lobbyists for the largest carriers—said it was “thrilled.” Not surprising,…

Demand a Resort Fee Refund! On This Website, Hotel Workers Show You Legal Ways How

Hotel workers in San Francisco have been on strike for months as they demand higher wages and more affordable healthcare. (A November demonstration at the Grand Hyatt San Francisco is…

What the Spirit Airlines Bankruptcy Means for Travelers

No-frills carrier Spirit Airlines has filed for Chapter 11 bankruptcy protection, the company has announced. As NBC News reports, Spirit has had a rough few years, characterized by…

Airline Refund Rules: What You’re Owed for a Canceled Flight

With the busy holiday travel season fast approaching, a new Department of Transportation rule designed to protect U.S. airline passengers has gone fully into effect. As of Monday,…

DOT Secretary Forcefully Reminds U.S. Airline Passengers of Their New Refund Rights

Some airlines are still struggling to reboot their service in the wake of last weekend's cataclysmic CloudStrike software shutdown. On Monday, Delta Air Lines was still limping its way…

DOT’s New Airline Refund Rules are a Godsend for Travelers

Last Wednesday at Washington’s National Airport, the U.S. Department of Transportation (DOT) announced sweeping new protections for airline travelers.  Considering how stressful air…

Can I Cancel a Flight and Get a Refund? Rules for Refunds, Reimbursements, and More

Sorting through the fine print of an airline’s policies can be tedious and confusing, and it doesn’t get any easier when things go awry. From meal and hotel vouchers to refunds,…

What to Do to Avoid Getting Scammed if an Airbnb Host Asks You to Cancel a Booking

Let's say you've made an Airbnb reservation for an upcoming stay that's been confirmed and paid for. Then before your trip, you receive a digital message from the vacation rental's…

Find Out What You're Owed for a Canceled Flight with This New Online Tool

UPDATE, September 6: This post, originally published September 3, has been updated below. As we reach the end of a summer travel season plagued with flight delays and cancellations,…

Steps the U.S. Government Should Take Right Now to Protect Air Travelers

What should be the top priorities for the U.S. Department of Transportation when it comes to air travel? Consumer Reports has a few ideas. The advocacy organization sent a list of…

Refund Woes Fueled a Record Number of Complaints from Air Travelers in 2020

The U.S. federal government received a record number of complaints from airline passengers in 2020. In all, 102,550 complaints were filed with the Department of Transportation,…

What Escorted Tour Companies Are Doing to Keep Travelers Safe

August 3, 2020 Many travelers are fans of tours, both for their convenience and their conviviality. But the major problem with group tours during a pandemic is right there in the…

Airline Accidentally Gives Multimillion-Dollar Refund for Canceled Flight

Given the high volume of cancellations and refunds that airlines are processing amid the pandemic, it should come as no surprise that mistakes are popping up. An eyebrow-raising one…

United Airlines Slashes Compensation Consumers Fought for in 2017

Two weeks ago, the airlines gratefully arranged to accept a boatload of our tax dollars. And what have those companies done last week and this week? They enacted rule changes so they…

Do Airlines Have to Refund You for a Canceled Flight?

If I cancel a flight because I no longer wish to travel during the outbreak, don't airlines have to refund me for the ticket? I'm getting this question a lot on Twitter and on the…

Beware: The Travel Industry Is Clinging to Your Money

Times are tough. We all know it. A lot of us aren't sure where the money will be coming from in a few months—and among the least sure are the businesses that sell travel. That's why…

Government Says Airlines Must Refund Canceled Flights—Eventually

The U.S. Department of Transportation (DOT) has issued an "enforcement notice" reminding airlines and the "traveling public" that passengers whose flights are canceled or significantly…

Another European Airline Goes Kaput: Arrivederci, Air Italy

Air Italy is shutting down and going into liquidation, the Milan-based carrier announced this week. According to a statement on the airline's website, "all Air Italy flights will be…

I’m Now One of Those People: A Traveler with an Airbnb Horror Story

It didn’t happen because I’m a careless idiot, or a very picky, persnickity traveler. It happened because I’m a (bit) lazy. I was heading to Chicago for work and an unrelated…

Digital Travel Photography: Backing Up and Sharing Your Images

One of the best things about travel is the chance to get away from it all -- meaning a temporary replacement of the elements of your everyday life with new sights, sounds, foods,…

Prepping for a Hike Along the Appalachian Trail

Stretching from Maine to Georgia through 14 states and over 2,100 miles, the Appalachian Trail (AT) is as historic a trek as any other national park walk east coast or west. Conceived…